Learn how cancellations and refunds work for your bookings.
Users may cancel their booking up to 30 minutes before the scheduled pickup time to receive a full refund.
Cancellations made within 30 minutes of pickup may result in partial or no refund, depending on the situation.
Failure to show up without cancellation will lead to a full charge with no refund.
Refunds are processed within 5–7 business days depending on your payment method.
If the issue was caused from our side (vehicle breakdown, unavailability, etc.), full refunds or free rebooking options will be provided.